What is Your Delivery Charge and How Long will the it Take?We only post to UK addresses and the delivery charge is free for standard delivery (4 - 8 working days from the order being placed).
What Payment Methods Are Accepted?We accept payments by card via Stripe, a secure payment processing platform. We don’t store any of your card information.
Is My Information Safe?Your payment details will be managed by Stripe, and you can view their privacy and security information on their website. Your personal information is managed safely and carefully by us, and won’t be passed on to third party.
Orders and Returns
Can I Cancel my Purchase?You are able to cancel your purchase if it hasn’t been dispatched, please get in touch with us as soon as you need to cancel, and we will refund you when the cancellation is confirmed.
Can I Return a Purchase?We hope you love your purchase, but if for some reason you need to return the purchase, we request that you let us know as soon as possible, and within 7 working days of receiving the order, this must be done in writing (including email) firstname.lastname@example.org.
The order must be returned to the us within 10 working days of receiving of the order. The items must be returned in the same condition in which you received them. However, if returning within 10 working days is not possible, please let us know so asn soon as possible as failure to return the items within 10 working days may cancel your refund request.
We will refund the value of the purchase once we have recieved the return. The cost of returning an item to us is your responsibility and we recommend you use registered delivery and keep a receipt as we cannot accept responsibility for orders lost or damaged in transit by a third party and so you will be liable for any damage or loss.
INFORMATION WE MAY COLLECT FROM YOUWhen you register for a service provided by us (such as being a registered member or subscribing to our Newsletter or Journal posts), make an order from us, complete a transaction, verify your credit/debt card details, arrange for a delivery or if you email us or report a problem about our Website to us we will ask for and, if provided, collect and process information about you. We may collect the following information from you:
- your name, e-mail address, billing address, shipping address, mobile number, home and/or work phone;
- if you contact us, we may keep a record of that correspondence;
- we may collect information if we ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
- details of transactions you carry out through our Website (not including your credit/debit card details);
- details of your visits to our Website and the resources that you access; and
- information gathered during for the purpose of running competitions.
CONSENTWhen you make an order from us, complete a transaction, verify your credit/debt card details, arrange for a delivery or if you email us or report a problem about our Website, it is implied that by providing us with personal data at that time, you are consenting to our collecting of your personal data.
Where we ask for your personal data for subscribing you to our Newsletter or Journal Posts, we will ask you directly for your expressed consent.
In the event that, after you have opted-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us.
IP ADDRESSES AND COOKIESWe may also collect information about your computer including, where available, your IP address, operating system and browser type, this is for system administration and to report aggregate information to any advertisers we may have now or in the future. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
- estimate our audience size and usage pattern.
- store information about your preferences, and so allow us to customise our Website according to your individual interests.
- speed up your searches.
- recognise you when you return to our Website.
USES MADE OF THE INFORMATIONWe use information held about you in the following ways:
- to fulfil the orders you place with us and arrange for the delivery of products to you;
- to recognise you as a registered customer and manage your account;
- to keep a record of the purchases you have made from us so that we may assess what offers might be relevant to you;
- to ensure that content from our Website is presented in the most effective manner for you and for your computer;
- to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- to carry out our obligations arising from any contracts entered into between you and us;
- to allow you to participate in interactive features of our service, when you choose to do so.
- to notify you about changes to our service.
If you do not want us to use your data in this way please email us notifying us that you do not wish us to hold the personal data we have collected about you.
WHERE WE STORE YOUR PERSONAL DATAAll personal date stored on our Website’s data storage and database, are on a secure server behind a firewall. We may download the personal data and other data stored on our website. We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of your personal data, as defined in the GDPR, in accordance with the GDPR.
When you pay for a product on our Website the transaction is carried out using secure payment gateway – Stripe. Stripe encrypt card information through the Payment Card Industry Data Security Standard and your purchase transaction data is stored only as long as is necessary to complete your transaction. After the transaction is complete the purchase transaction information is deleted.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable care to protect your personal data, we cannot guarantee the security of the personal data you provide to us; any transmission is at your own risk.
DISCLOSURE OF YOUR PERSONAL DATAWe may disclose your personal data to third parties, as follows:
- in order that we may deliver any ordered products to you we must disclose your name, delivery address and telephone number to the delivery company or companies we use;
- when you make a payment through our Website you may choose card payment. All card payments are processed through through Stripe. This means that Stripe handles the transaction on our behalf and we do not at any time gain access to your credit/debit card details, except your address which is necessary in order for us to fulfil your order. Stripe receive your credit/debit card details and encrypt every transaction using 128-bit SSL certificates.
Stripe and Mail Chimp may use third party providers to carry out the services they provide to us and may disclose personal data to the extent necessary to allow them to perform their services. For more information on how these three parties handle personal data, we recommend that you read their privacy policies:
in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If our business or substantially all of its assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of our business, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We will take reasonable steps to ensure that all third party partners to whom we transfer and personal data will provide sufficient protection of that personal data.
YOUR RIGHTSYou have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your information) if we intend to use your personal data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your personal data. You can also exercise the right at any time by contacting us.
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.